Explainers
1X NEO explained: price, Expert Mode and how the home robot works
Short answer: NEO is a humanoid robot for the home made by 1X. On its order page 1X lists NEO at $20,000 to own, with a 3-year warranty, or $499 a month on a subscription, with a fully refundable $200 deposit and US deliveries starting in 2026. 1X says NEO arrives with basic autonomy and learns more over time, and that for chores it cannot yet do, a 1X expert can remotely supervise it at scheduled times.
The AI. 1X says NEO uses Redwood AI, which it calls its generalist AI model, to learn and repeat tasks, alongside a built-in large language model for conversation. Owners can talk to NEO by voice, manage a chore schedule in the NEO app, and pilot it remotely through the app or a VR device, according to the product page.
Expert Mode. This is the feature that draws the most questions. 1X describes a Scheduled Expert Mode in which, for complex tasks NEO does not know, an expert from 1X remotely supervises its actions to help it learn and get the job done. In practice that means a person at 1X may be operating or guiding the robot in your home at agreed times. Buyers should read 1X's privacy terms before ordering. How remote demonstrations train robots is covered in how humanoid robots learn.
Built for a home. 1X says NEO's hardware is wrapped in a custom 3D lattice polymer for cushioning, its joints are covered so the surface is pinch-proof, and its suit and shoes are machine-washable nylon. It uses what 1X calls Tendon Drive actuation for precise, low-energy movement,.
How it compares. NEO is one of only a few humanoids with a public price; see our price comparison. Its published runtime is in published humanoid runtimes.